Navigation screen possessed

So I just left the dealership with my almost 2yr old grand Cherokee. The navigation screen is possessed. Turns the heat on, calls random people, won’t do voice commands, changes pretty much all the settings on its own. They stated that this is common and I would need a whole new radio system for $1000 plus labor. So if this is so common on a $40,000 vehicle why is it not a recall?! Also they stated they can’t get the radio because it’s on back order back order whatever that means. So I have to hope I don’t crash until then?? Is anyone else going through this??

 

Welcome @kpetey ...your best bet is stick with the dealer for warranty issues. Something more than the navigation system is involved and I wouldn't want anyone else to touch it

 

Dealership was far from helpful. It’s not under warranty they said. And it hasn’t been recalled yet. Also stated they can’t get the radio at this time and sent me on my way.